Fulfilling patient radiology/imaging requests has always presented problems. Those problems range from the cost of labor and the need for on- site resources to concerns with postage, mail delivery timeframe, and lost or damaged CD/USB media. Additionally, Providers and/or copy service companies are pulled away from their primary tasks to answer phone calls and in-person questions from patients and other requestors about request status, mail delivery status, lost or broken CD/USB media, the need for multiple copies of media for various doctor appointments, and technical issues such as how to install DICOM software or view imaging on a personal device. The result? Most medical records copy services insist on leaving this particular burden for the Provider to manage, unless the Provider mandates otherwise.
Why eRequest LLC wants to process your imaging requests?
IMOD (Imaging on Demand) eliminates traditional barriers. Unlike any other medical copy service company, we can offer same-day processing of imaging requests.
Case Example
BACKGROUND: Carrell Clinic located in Dallas, TX, presented the following:
• Processed 200+ imaging CDs per month
• Provided all imaging on CD media
• Requestor breakdown: 18% patient CD pick-up (often urgent due to upcoming appointments); 38% patient CD mail; 20% continuing care (9% STAT); 24% third party requestors
• Dedicated 1.5 FTEs
RESULTS: After outsourcing their imaging requests to eRequest LLC, Carrell Clinic cited the following benefits of the IMOD solution:
- Redefined imaging options
- Patients - can select IMOD secure weblink or CD media
- Non-patient requestors - IMOD secure weblink only
- Patients chose IMOD 90% of the time over CD media
- Patient on-site CD pick-ups dropped from 18% to 5%
- Patient phone calls related to imaging requests dropped by 90%
- Imaging requests were fulfilled same-day
- Significant positive input from patients: same-day delivery, instant viewing, image portability, and device/browser independence
- High marks from continuing care providers for instant response to STAT requests
- Elimination/reallocation of clinic FTE resources
Instant Empowerment of Patient Choice
IMOD gives patients more control. IMOD lets patients easily transport their own medical images via a secure browser link, which enables them to make more informed choices about their healthcare.
- Choice of Doctors: Patients can easily and quickly share their medical images with other doctors and specialists to find the best treatment for their health issues and budget.
- Urgent Appointments Can Be Kept: Patients who are worked into a busy doctor’s schedule have their imaging in time to share it before or during their initial visit.
- Portability: Patients can share their IMOD secure link with another healthcare entity via text or email or in person. There are no unnecessary roadblocks, such as the doctor needing to stop to register or create an account first.
- Convenience: Imaging can be viewed on any browser or device, providing the patient with ultimate accessibility and shareability.
